Chemist Warehouse has been awarded Chemist/Pharmacy of the Year at the prestigious 2025 Roy Morgan Customer Satisfaction Awards.
There’s a reason Australians continue to walk through the bright red doors of Chemist Warehouse — and now the country’s customers have officially spoken once again.
In a major achievement for Australia’s leading pharmacy retailer, Chemist Warehouse has been awarded Chemist/Pharmacy of the Year at the prestigious 2025 Roy Morgan Customer Satisfaction Awards, marking the company’s fourth consecutive win and fifth overall title.
The accolade reinforces Chemist Warehouse’s dominance in the pharmacy and wellness sector, with the brand continuing to lead the way in affordability, accessibility, and customer experience across the nation.
Presented in Melbourne, the award was accepted by Deputy CEO Mario Tascone, who credited the company’s ongoing success to its customer-first philosophy and the dedication of its thousands of frontline staff.
Roy Morgan, Australia’s largest independent research company, determines the annual winners through its extensive Single Source survey, which gathers insights from approximately 60,000 Australians each year. Chemist Warehouse secured the highest number of monthly customer satisfaction wins across the category throughout the calendar year, once again outperforming key competitors.
“At Chemist Warehouse, we’re driven by a clear purpose — to make health, beauty and wellness more accessible and affordable for all Australians,” said Mario Tascone.
“Our focus goes beyond retail; we aim to be a trusted and valued part of the communities we serve each and every day.”
The recognition reflects not only the retailer’s competitive pricing model, but also its strong connection with Australian consumers at a time when affordability and trusted healthcare advice have become more important than ever.
With more than 4,000 pharmacists and over 25,000 retail team members nationwide, Chemist Warehouse now services close to four million customers each week — an extraordinary figure that highlights the scale of the brand’s reach and influence across the country.
Tascone also acknowledged the commitment of the wider team behind the scenes, describing the back-to-back wins as a testament to consistency, service and passion.
“To be honoured for the fourth consecutive year is something we’re incredibly proud of and is a testament to the commitment of our entire team,” he said.
As the pharmacy landscape continues to evolve, Chemist Warehouse’s latest Roy Morgan victory cements its place not just as a retail giant, but as one of Australia’s most trusted household brands in health and wellness.
